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Support

Rapid-response, service-support.

Cross-platform support is part of the INX Digital package. This includes equipment parts as well as specialists who can service many printer makes and models. With an unsurpassed Global Dealer Network offering full technical training and local technical support to customers, INX Digital redefines “value added.” INX Digital has broken down its main support system into four segments: Field Service, Head Cleaning, Color Management, and Printer Conversions..

G7 Idea Alliance

CERTIFICATION ASSISTANCE

With certified IDEAlliance G7 experts on staff, INX Digital has the knowledge and technical resources to help our print partners achieve G7 Master Printer CertificationIt’s a critical component of brand color management and can bring color consistency across multiple platforms virtually around the world.

G7 is an international standard for calibrating printing presses and the proofing systems to a common visual neutral grayscale appearance.

G7 is managed by and is a registered trademark of IDEAlliance, a not for profit association. G7 Master Printer certification is a sought after recognition of excellence in printing. This achievement allows for color consistency across multiple platforms, in various geographic regions and is a critical component of brand color management.

2-DAYS

COLOR MANAGEMENT TRAINING PROGRAM

More complex sites (multiple printer brands and RIPs) might require extra days to offer assistance in locking down the color process, standardization and managing production variables.

We offer the following extras beyond the basic program:
1.0-day printer calibration and characterization
2 production machines

0.5-day workflow and color management strategy
Color Management in Adobe® Creative Suite®

0.5-day expectation management
Communicating color internally (prepress to production)

3-DAYS

COLOR MANAGEMENT TRAINING PROGRAM

We offer a three-day training program that is designed to provide digital print customers with the fundamentals required to drive their workflow more efficiently. In this three-day course, customers will receive basic training on printer calibration, color management strategy, and expectation management.

Basic program includes:
2.0-day printer calibration and characterization
2 production machines, 2 medias each (total of 4)

0.5-day workflow and color management strategy
Color Management in Adobe® Creative Suite®
Evaluating color on the display
Understanding Color Management Fundamentals

0.5-day expectation management
Communicating color internally (prepress to production)
Communicating color to your customers (delivery)
Communicating color to your customers (sales)

* This program requires a pre-qualification process, including preliminary interview and evaluation of print conditions through basic test files.
Requires two weeks advanced notice.

FIELD SERVICE

On-site technicians can perform preventative maintenance or repair service on printers currently installed with TRIANGLE® ink.
The technician will evaluate the printer’s condition and then identify and perform the required service.

Field service technicians have access to INX Digital’s extensive Parts Program, which can be purchased separately.

INK CONVERSION

On-site technicians are available to perform ink conversions to TRIANGLE® brand ink. This process includes benchmarking the printer prior to the ink conversion and removal of old ink, installation of TRIANGLE® ink and post-conversion proof prints. The ink train preparation will include a liter change and flushing of integral components to optimize installation of TRIANGLE® ink.

The conversion may also include light maintenance and mechanical adjustments if needed. The conversion process requires a minimum two-day onsite technical visit by a qualified/authorized TRIANGLE® technician.

PRINT HEAD
CLEANING

INX Digital is employing a new, patent-pending cleaning technology, offering an effective solution for solvent and UV curable print heads with obstructed nozzles and restricted flow.

This advance in print head cleaning, available for virtually all print head types, translates to major savings for digital print operations.

This service is designed for industrial print heads such as: Xaar® 1001™ and 1002™, Konica Minolta® 512 and 1028, Dimatix® (formally Spectra®) and QS print heads. This service is NOT suitable for disposable-type print heads such as Xaar® 128/126™ and Epson®.

COLOR
MANAGEMENT

More than just ink. INX Digital continues to strive to meet the demands of the market when formulating our TRIANGLE® inks. In some cases color compatibility is a must whereas in other situations formulas with greater color gamut compared to the OEM’s are requested.

Application-savvy INX Digital color specialists not only know digital inks, but also the nuances of different equipment-crucial know-how that helps operators achieve color quality and consistency, and get jobs out the door.

Our technicians are happy to provide assistance with ICC profile generation, creation of custom color profiles, or even provide a full color-management training program for large printing operations.

ABOUT US
WE WILL LEAD
OUR INDUSTRY
IN VISUAL
SOLUTIONS

INX International is a wholly owned subsidiary of Sakata INX worldwide operations, a $1.8 billion company established in 1896. We are a global manufacturer of high-performance printing inks and coating for commercial, packaging, and digital print applications with full-service locations in North America, South America and Europe.

Our product solutions focus on metal decorating, flexographic, gravure, web offset, lamination, corrugated, sheetfed, inkjet and UV/EB inks and coatings. As a leading global manufacturer of inkjet inks, we offer a full palette of digital ink systems and integration technologies including the development of inkjet printers.

INX’s industry emphasis is to provide the best technology and know-how for our customer’s application. Whether running simple four color process or working together as a co-development team, creating new products, our goal is to bring the right chemistry and resources together as directed by our customers to increase productivity and reduce applied costs. As a world-wide organization sharing knowledge, we have harnessed a massive breadth and scope of what we can offer locally and around the world to meet global brand challenges.

Our European facilities have the capabilities to sell, service, manufacture and distribute our entire product line. Each of our locations has its own laboratory on site but also collaborate directly with the larger Sakata INX Japan and North American R&D centers.

Americas & Oceania
Northen America, Latin America
Australia and New Zealand

INX International Ink Co
Corporate Headquarters
150 North Martingale Road
Suite 700
Schaumburg, IL 60173

To place an order: 800-347-4657
Phone: 630-382-1800
Fax: 847-969-9758
Toll Free: 800-631-7956
Customer Service: 800-347-4657

EMEA
Eastern Europe, Western Europe, Southern Europe, Northern Europe
Sub-Saharan Africa, Northern Africa
Western Asia, Southern Asia

INX Digital Czech
Do Certous 2621/13,
Hall I2193 00 Prague 20,
Horni Pocernice
Czech Republic


INX Digital Italy Srl
Piazza Libertà, 2
21013 Gallarate (VA)
Italy

COLOR
COMPATIBILITY

Easy Conversion
Color Compatible

Look for our color compatible icon on our products.
TRIANGLE® has set a new standard for color compatibility with OEM profiles, continually launching more color compatible inks. When you see our color compatible logo on our product you can feel at ease when changing to a TRIANGLE® product.

Chemical
Compatibility

Easy Conversion
Chemically Compatible

Changeovers to TRIANGLE® branded products are made easy with our chemically compatible products. We have developed an extensive series of tests to assure that our products are forward compatible (our cartridge being inserted after the OEM) and backward compatible (the OEM ink reloaded over our ink). This allows our users to break free from OEM inks with a reduced risk.

Light FASTNESS

A professional answer is required

The most commonly used method of measuring light fastness of a printed material is to expose it to a special artificial light with a spectrum similar to the sun light.
Material sample will be exposed together with a special wool counter-sample printed with 8 grades of Blue dye (Blue Wool Scale).

Looking for a professional solution?

Leading the way with new, advanced inks to match virtually every OEM printer and printhead type, an unsurpassed Global Dealer Network offering full technical training and local technical support to all customers, TRIANGLE® redefines “value added”. Whether you are looking for UV curable, solvent or aqueous inks, bulk ink delivery systems or liquid laminates,TRIANGLE® has a professional solution to meet your needs.

OUR
VISION

A colorful, safe, and sustainable world created together. We see a sustainable future where responsible manufacturers, suppliers, and customers work harmoniously together to create eco-friendly products that enhance people’s lives.

Vision Icon
Our Mission
OUR
MISSION

Lead the industry in delivering innovative, safe, and sustainable solutions that enhance the customer experience. To realize our vision, we will innovate packaging, products, and sensorial experiences that are safe, sustainable, and support the circular economy. We will serve as role models in working collaboratively with customers to drive business growth that benefits our employees, consumers, and the environment.

OUR
PRODUCTS

INX is the only major ink company to manufacture and offer both inks and specialized coatings
for commercial and packaging and digital print applications.

Flexo Icon
FLEXOGRAPHIC
Gravure Icon
GRAVURE
Litho Icon
LITHOGRAPHIC
Energy Curable Icon
ENERGY CURABLE
OUR
FACILITIES

Our European facilities have the capabilities to sell, service, manufacture and distribute our entire product line. Each of our locations has its own laboratory on site but also collaborate directly with the larger Sakata Japan and North American R&D centers.

MULTIFACETED TECHNICAL SERVICE & SUPPORT
INX customers receive unparalleled technical support from pressroom-savvy application specialists who not only know inks and coatings, but nuances stemming from presses and other ink-related products and systems.
They can pinpoint and solve problems that often elude less quality ed personnel. We partner even further with many customers by providing in-plant specialists who handle ink room operations including custom color preparation and inventory control, plus color management and related assistance.
RESEARCH & PRODUCT DEVELOPMENT
Fundamental ink-product research is our forte, making full use of our unequaled access to basic raw materials and extensive, multiple-laboratory as well as application testing capabilities.
This enables us to bring an extraordinary variety of superior quality, highly functional and ecologically oriented inks to the global marketplace.

Our global, multi-faceted R&D ranges from basic laboratory analyses and developing ink dispersant technology, to ink-and-media matchmaking, jetting testing, system software design, print head technology and more. Staffing it all are hundreds of scientists and technicians who are collaborating with customers, OEMs and equipment integrators worldwide to expand the world’s largest stable of application-specific inks and coatings.

INX DIGITAL
EMEA

CAPABILITIES
European manufacturing for Solvent, UV, and Water-based Digital inks.
(Opened in 2015)
R&D, Manufacturing, operations, sales and technical service

MANUFACTURING
CAPACITY 1,500 Tonnes/yr of Digital Inks

REGIONS SERVED

Eastern Europe
Western Europe
Sub-Saharan Africa
Northern Africa
Southern Europe
Northern Europe
Southern Asia
INX DIGITAL
AMERICAS

CAPABILITIES
R&D, Manufacturing, Operations, Sales and Technical Service forsolvent-based liquid and UV, solvent and water-based digital inkjet inks.

MANUFACTURING
CAPACITY 5 million Lbs/yr of Digital Inks

REGIONS SERVED

Northern America
Australia and New Zealand
Western Asia
Latin America and the Caribbean
Our Markets
OUR
MARKET

Experience and proven products that cover a wide range of digital applications,commercial, metal decorating, flexible and paper Packaging, tag & label, inkjet, direct-to-object, home décor and textile.
INX Digital is uniquely positioned to assist its customers with the right digital inks, consultation, and service for a wide variety of applications employing an even wider array of digital printers and substrates. And if we don’t currently have the perfect solution for your application, challenge us to develop it!

CHOOSING
TRIANGLE INKS

Leading the way with new, advanced inks to match virtually every OEM printer and printhead type, an unsurpassed Global Dealer Network offering full technical training and local technical support to all customers, TRIANGLE® redefines “value added”. Whether you are looking for UV curable, solvent or aqueous inks, bulk ink delivery systems or liquid laminates,TRIANGLE® has a professional solution to meet your needs.

COLOR COMPATIBLE
TRIANGLE® has set a new standard for color compatibility with OEM profiles, continually launching more color compatible inks.
When you see our color compatible logo on our product you can feel at ease when changing to a TRIANGLE® product.



TECH SUPPORT

Rapid-response, service-support.Cross-platform support is a part of the INX Digital package. This includes equipment parts as well as specialists who can service many printers makes and models.
With an unsurpassedGlobal Dealer Network offering full technical training and local technical support to customers, INX Digital redefines “value added”.
INX Digital has broken down its main support system into four segments: Field Service, Head Cleaning, Color Management, andPrinter Conversions.

INK TRAIN WARRANTY
INX Digital offers the most comprehensive warranty in the industry. If inks are proven to be the cause of the printer breakdown, then INX Digital will provide parts, service or reimbursement costs required to repair damage to the ink train.

SAFETY
FIRST

We are committed to full compliance with the EuPIA Guideline on Printing Inks applied to the graphic and packaging industry.

Founded in 2003, the European Printing Ink Association EuPIA is the voice of the printing ink industry in Europe.
EuPIA takes a proactive approach on health, safety and the environment by giving guidance on safe manufacturing, use and handling of printing inks and related products. It contributes to the image of an innovative, responsible and attractive industry.

EuPIA operates under the umbrella of CEPE, the European Council of the Paint, Printing Ink and Artists’ Colours Industry. It provides a voluntary framework within which EuPIA member companies and their value chain partners can cooperate to ensure sustainable business.This framework includes an organisational structure of committees, working groups and task forces established to the needs of EuPIA members.

EuPIA advises European and national institutions to help reach decisions based on accurate information and sound science. EuPIA maintains and creates relationships with other international associations related to the graphic and packaging industry.

www.eupia.org

QUALITY
ASSURANCE

For Certified Quality assurance, use the INX team.

The foundation of our Quality System lies in our organization’s Quality Policy and VisionStatement. INX International accomplishes its goals through the use of our ISO management system of correcting/preventing nonconformities and specified management review process. Continuous improvement is a result of activities such as TPM and Six Sigma at select sites and 5S activities at all INX facilities.

As a quality leader in the printing industry for years, INX facilities throughout North America and Europe carry ISO Certifications and include North America’s first ink plant to receive ISO14001 Certification.

INX Quality is a nonstop process that begins with defining processes and specific procedures to be followed at every step, from our selection of raw materials through production and delivery of inks to you. It comes full-circle via a Customer Report System that documents feedback, supplier questionnaires and ensures corrective actions if needed, with steps to further verify their effectiveness.

Our Senior Management Quality Council monitors system effectiveness in all INX facilities.There is an ISO representative at each certified site and, within each facility, a core group of department representatives (Quality Council) meets regularly.

INX Total Productive Management (TPM) systems and programs continually advance product quality and environmental initiatives and address new customer issues as they occur.

ISO CERTIFICATION IN NORTH AMERICA & EUROPE
TOTAL PRODUCTIVE MAINTENANCE (TPM)
CUSTOMER REPORT SYSTEM
SENIOR MANAGEMENT QUALITY COUNCIL
PROCESS VIDEO ANALYSIS
PRODUCT QUALITY & ENVIRONMENTAL INITIATIVES

CORPORATE
SUSTAINABILITY

INX DIGITAL IS GREEN
Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet. INX Digital recognizes its responsibility as a global citizen and is continually striving to reduce the environmental impact of the work we do and the products we create.

INX DIGITAL AND THE GLOBAL ENVIRONMENT
INX Digital takes pride in its history of innovation and thoughtful design. But technological leadership goes beyond what’s in our products. How we impact the environment is also important to us, and environmental considerations are an integral part of INX Digital’s business practices. From the earliest stages of product design through manufacturing, use, and recycling, we take care to keep our activities and our products environmentally sound. Four areas of particular attention are product and packaging design, responsible manufacturing, energy efficiency, and recycling. Each aspect of the design cycle provides significant challenges, yet our efforts in these areas have resulted in some impressive results.

R&D
Our research and development efforts continue to look for opportunities to utilize environmentally friendly raw materials and develop new products that have the least impact on our environment. We choose raw materials and processes that maximize the use of renewable and recyclable materials. We identify and utilize the best-available technology that is both environmentally friendly and economically viable to meet our customers’ requirements.

OUR HEALTH & SAFETY TEAM
Our Environment, Health & Safety team works internally, with our customers, and with local communities in which we operate to ensure that we are meeting or exceeding standards set by regulatory and industry organizations around the world.

VOLATILE ORGANIC COMPONENTS
To reduce emissions of Volatile Organic Components (VOC’s) we have adopted the use of more environment-friendly raw materials.
Examples include the replacement of petroleum oil with naturally replenishable vegetable oils such as soy, the replacement of solvent-based materials with water-based and the utilization of UV curable raw materials formulated without VOC solvents.

PRODUCT AND PACKAGING DESIGN
It all begins here. Reducing the environmental impact of our products starts with the product design.
Design dictates the number of raw materials, type and recyclability of materials, methods for manufacturing and use, and the ease of recycling or disposing of.

SHOP ON-LINE
TAKE A VIEW ON OUR ONLINE OPPORTUNITIES!

Take the advantages to buy online our products or services.

On-Site Service - Daily Rate
On-Site Service - Daily Rate

The easiest way to buy our Support Service.
This pack includes:
1 day of onsite service

*Travel expense aren't Included

€ 600.00 
PRINT HEAD CLEANING
PRINT HEAD CLEANING

This service is designed for industrial print heads such as: Xaar® 1001™ and 1002™, Konica Minolta® 512 and 1028, Dimatix® (formally Spectra®) and QS print heads.

€ 400.00 
Printer Conversion Light
Printer Conversion Light

The easiest way to switch to TRIANGLE.
This pack includes:
2 days of onsite service

*Travel expense aren't Included

€ 800.00 
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